HCSC launches initiative to help improve medication adherence

Health Care Service Corporation (HCSC), the nation's largest customer-owned health insurer, has introduced the multi-phase Pharmacists Adding Value & Expertise (PAVE) program to help improve medication adherence rates.

Health Care Service Corporation (HCSC), the nation's largest customer-owned health insurer, has introduced the multi-phase Pharmacists Adding Value & Expertise (PAVE) program to help improve medication adherence rates. The clinical intervention program identifies patients who have not been adhering to the medication regime prescribed by their doctors and enlists pharmacists to address the various causes for nonadherence. Nonadherence costs the U.S. health care system between $100 billion and $300 billion in avoidable health care costs annually. "Through the PAVE program, we have demonstrated that there is no 'one size fits all' approach to medication adherence and that focusing on one-to-one member interactions is an ideal way to help build trust while boosting the member's engagement in their care," said Jay Gandhi, PharmD, divisional vice president, Enterprise Pharmacy, HCSC. The PAVE program is available to more than 5,000 members who fill prescriptions at participating Jewel-Osco, Safeway and Albertsons Pharmacies in Illinois, Montana, and New Mexico. HCSC will expand the program over the year to include HEB stores in Texas and members in Oklahoma.